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We Keep Your Privacy Clear and Simple

When you open an account with pjs 138, your personal details, payment information and game activity are protected by our privacy practices.

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Data Collection and How We Use It

pjs 138 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

We collect information you give us when you open an account — name, email, phone number, date of birth and address — so we can verify your identity and process your payments. When you deposit via DANA, OVO, GoPay or QRIS, we record the transaction amount,

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time and payment method but never store your full banking credentials. We also log your game sessions, bet history and withdrawal requests to detect fraud, comply with local regulations and help you track your account activity. Your location data helps us serve you faster; players in
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Makassar and Denpasar see lobby pages load in seconds because we route your session through the nearest server. We keep this data for as long as your account is active, plus up to three years after closure for regulatory purposes where local law permits.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

NEED TO ASK

Contact Us About Your Privacy

Our privacy team is here to answer your questions about how we handle your data, answer requests to access or delete your information, and resolve any concerns about our practices.

Email Support Send a privacy inquiry to our dedicated inbox and we'll respond with details on how we store, process or delete your data within two business days.

Live Chat Open live chat from your account dashboard and ask our team about your data rights, account security or any privacy concern in real time.

Account Settings Update your contact details, review your payment history and export your account data from Settings > Privacy & Security in your lobby.

HOW WE PROTECT YOU

Security and Data Handling Inside pjs 138

Every deposit you make via DANA, OVO, GoPay or QRIS goes through encryption so no one in between sees your payment details.

End-to-End Encryption

All data sent from your device to our servers is encrypted using industry-standard protocols, so your DANA, OVO, GoPay and QRIS details stay private in transit.

Login Alerts

We notify you by SMS or email whenever someone logs into your account from a new location or device, giving you time to block unauthorised access.

No Third-Party Sales

We do not sell or rent your name, email or payment history to marketers, data brokers or other companies — ever. Your information stays within pjs 138.

Data Retention

Account data is kept for the life of your membership; after closure we retain records for three years where local law permits, then securely delete them.

Cookie Control

We use cookies to remember your lobby preferences and keep you logged in on trusted devices. You can disable them in Settings > Privacy or your browser at any time.

Request Your Data

You can ask us to export all your personal data, payment records and game history in a machine-readable format within 30 days of your request.

Your Privacy Questions Answered

We've gathered the questions our visitors ask most about how we handle privacy, data security and your rights as an account holder. If your question isn't here, reach out to our support team — they're ready to walk you through any aspect of this policy.

When you close your account, we stop processing new transactions and disable your login. Your data stays encrypted and archived for three years where local law permits for regulatory compliance and dispute resolution, then we securely delete it. You can request a full export of your data before closure.

Yes. Go to Settings > Security > Login History in your account dashboard. You'll see every login with the date, time, device type and approximate location. If you spot an unfamiliar login, flag it immediately and we'll investigate within 24 hours.

No. When you deposit or withdraw, your payment credentials are encrypted and sent directly to your bank or e-wallet provider. We store only the transaction reference, amount and timestamp — not your account numbers or full banking details.

Only you and our compliance team can view your game history. Our team accesses it only to verify withdrawals, investigate disputes or detect fraud patterns. Marketing and other staff cannot see your bets or personal details without explicit permission from our Privacy Officer.

Email our privacy team from your registered email address with the subject 'Data Export Request'. We'll compile your profile, payment records, game history and account activity into a downloadable file within 30 days and send you a secure link.

We do not sell your data. We share information only with payment processors (for deposit and withdrawal clearing), anti-fraud partners (to detect suspicious activity) and regulators where local law requires it. We have contracts with all partners to keep your data confidential.

Change your password immediately and contact our support team via live chat or email. We'll review your login history, disable any suspicious sessions and help you re-secure your account. If fraud occurred, we investigate and escalate to our payments team within 4 hours.

We Keep Your Privacy Clear and Simple

Contact Us About Your Privacy

Security and Data Handling Inside pjs 138

End-to-End Encryption

Login Alerts

No Third-Party Sales

Data Retention

Cookie Control

Request Your Data

Your Privacy Questions Answered

01 What happens to my data if I close my account?

02 Can I see how many times my account was accessed?

03 Is my DANA, OVO, GoPay or QRIS payment info stored on pjs 138?

04 Who can see my bet history and game activity?

05 How do I request a copy of all my personal data?

06 Does pjs 138 share my information with other companies?

07 What should I do if I think someone has accessed my account without permission?

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