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Our Terms & Conditions, Built Around You

When you open an account on pjs 138, you're entering an agreement we've written to protect both your account and your funds.

Account registration and verificationPayment methods and withdrawal rulesYour data and account security

Explore the Lobby Read FAQ

What These Terms Cover

pjs 138 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

pjs 138 operates for players in regions where local law permits. Your account is yours alone—never share your login or allow someone else to play on it. When you deposit via DANA, OVO, GoPay or QRIS, that money moves into your pjs 138 wallet and remains

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yours until you spend it on games or withdraw it. We keep your account data encrypted and your transactions verified before any withdrawal clears. If we notice unusual activity, we may pause the account until verification is complete. These terms apply to all devices—mobile app, tablet,
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desktop—and cover live tables, slots, sportsbook and all game categories. Your agreement with us takes effect the moment you finish registration.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR TEAM

How to Contact Us About Your Terms

If you have questions about your account, a deposit that didn't arrive, a withdrawal that's pending, or anything in these terms, our support team is here to help.

Live Chat Open the chat icon in the bottom-right corner of your account dashboard. Our team responds during active hours and can resolve most account questions in real time.

Email Support Send account or payment questions to our support email. Include your username and a brief description of your issue, and we'll respond within 24 hours.

In-App Help Tap the menu icon on your phone or tablet, then Help & Support. Browse answers to common questions or submit a request that routes to our support inbox.

YOUR DATA SAFETY

How We Protect Your Account & Information

Your account security and data privacy are core to how we operate pjs 138. Every deposit and withdrawal is verified before it completes.

Account Verification

When you withdraw funds, we verify your identity and payment method match your registration. This protects your account from unauthorized access and ensures your money reaches only you.

Data Encryption

All communication between your device and our servers is encrypted using SSL technology. Your DANA, OVO, GoPay and QRIS payment details never appear in plain text in our system.

Data Retention

We keep your account and transaction history for as long as you remain active, plus 12 months after closure. You can request a full data export or account deletion through support.

Cookies & Tracking

We use cookies to remember your login, language preference and game history. You can manage cookie settings in your browser; blocking them may limit some features.

Third-Party Access

We only share your data with payment processors and support tools you've authorized. We never sell your information to advertisers or data brokers.

Request Changes

Contact support to update your email, phone number, payment method, or to opt out of promotional messages. Changes take effect within 24 hours.

Terms & Conditions FAQ

Players in Indonesia and across our region often ask about account rules, payment terms, data handling and support. Here are the answers to questions we hear most frequently.

You must meet the legal age for gaming in your region, which depends on local law. During registration, you'll confirm your age and agree to our terms. We may ask for verification documentation if we suspect an account is underage.

No. Each person may hold only one active account. We use verification tools to detect and close duplicate accounts. If you need to reset your password or recover a closed account, contact support instead.

Deposits using DANA, OVO, GoPay or QRIS usually clear within one minute of you confirming the payment on your bank or e-wallet app. If it doesn't arrive within five minutes, contact support with your transaction reference number.

When you request a withdrawal, we verify your account and payment method against your registration details. Verified withdrawals typically process within 24 business hours. Some bank transfers may take an additional day depending on your bank's processing time.

Yes. You can update your payment method in your account settings. However, your first withdrawal must go to the same method you used to deposit. After that, you can withdraw to a different registered payment method.

Go to the login page and tap 'Forgot Password' to reset it via email. If your account is locked due to multiple failed login attempts, wait 30 minutes before trying again, or contact support for immediate assistance.

We encrypt all data in transit using SSL technology and store it on secured servers behind firewalls. Your payment information is never stored in plain text. We do not sell your data, and you can request a full export or deletion through support at any time.

Our Terms & Conditions, Built Around You

How to Contact Us About Your Terms

How We Protect Your Account & Information

Account Verification

Data Encryption

Data Retention

Cookies & Tracking

Third-Party Access

Request Changes

Terms & Conditions FAQ

01 What age do I need to be to open an account on pjs 138?

02 Can I have more than one account on pjs 138?

03 How long does a deposit via DANA, OVO, GoPay or QRIS take to appear in my wallet?

04 What happens when I request a withdrawal? How long until the money reaches my account?

05 Can I change my withdrawal payment method after I've made a deposit?

06 What if I forget my login password or my account gets locked?

07 How do I know my personal data is safe on pjs 138?

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